Introduction

Welcome to the Gunnebo iQ for Locks application!    

The Gunnebo iQ for Locks app

The Gunnebo iQ for Locks app is designed to provide secure access management for users, allowing seamless interaction with an IoT device. This app allows users to easily initialise their locks, securely unlock them and perform Over-the-Air (OTA) firmware updates of the locks to ensure optimal system performance. Whether setting up a new lock or managing access, the Gunnebo iQ for Locks app offers a simple and secure solution tailored to your needs.

Getting Started  

Download and Installation

• iOS

1. Open the App Store.
2. Search for “Gunnebo iQ for Locks”.
3. Download and wait for installation to complete.

• Android

1. Open the Google Play Store.
2. Search for “Gunnebo iQ for Locks”.
3. Install and wait for installation to complete.

Registration and Login

Invite an Operative User to the Organisation

1. Contact your administrator to be invited to the Organisation.
2. Provide your valid email address.
3. Receive the invitation link via email.
4. Click the button ‘Join tenant’.

5. The user is redirected to the account registration page.
6. Click the button ‘Verify code’.
7. Receive verification code via email.
8. Enter the code.
9. Click the button ‘Continue’.
10. Enter First and Last Name.
11. Choose a password.
12. Click the button ‘Create’.
13. The Operative User is successfully invited to the Organisation.

Logging In

Standard Email Sign In

• Users can sign in using their email address and password.
  
• The system verifies the credentials against stored user data.

1. Open the Gunnebo iQ for Locks app.
2. The Login page will be displayed.
3. Enter your email and password.
4. Click Log In to access your account.

Bluetooth and Location permissions.

The Bluetooth connection and the location services must be enabled on the mobile device before the user opens the work order details page.

Main Menu

My Account

• Preview Profile: Users can view their profile information, including personal details and settings.
  
• Panic Button: Ability to Launch Duress mode without an active work order, app users can launch a silent alarm.

About

• Organisation Information: Provides details about the company or organisation behind the lock application.
  
• Application Details: Describes the lock app’s purpose and version.
  
• Support Information: Includes contact details for technical assistance.

Privacy, Licensing, and T&C

• Privacy Policy: Users can access the privacy policy to understand how their data is handled.
• Licensing Details: Information about licensing terms and usage rights.
  
• Terms and Conditions: Users can review the terms and conditions governing their use of the lock application.

Logging Out

• Allows users to log out securely when they’re done using the app.

Main Features

Dashboard

Listing Active Work Orders

• Displays work order details, including the work order name, type, and schedule.

Filtering Work Orders

• Users can view all work orders or filter them based on the ones they can currently operate.

Feature 1: Initialisation of the device

Description: Initialisation of an IoT devices allows the registration to be completed in the system securely, ensuring it is correctly set up and configured. This feature is essential for onboarding new hardware and software.

How to Use:

1. Admin user set up the ‘Initialise’ work order in the Gunnebo iQ portal.
2. Open the ‘Gunnebo iQ for Locks’ app.
3. Login as the Operative User.
4. List of active work orders is shown.

5. Click ‘Arrow’ to navigate to the details of the work order.

6. Click the ‘Initialise’ button.
7. The initialisation process is started. Follow the in-app instructions to complete the process.

8. If the IoT device does not have the latest version of firmware, the FW update will be performed before the initialisation is completed.
9. The initalisation is done successfully. The app shows the status of the device as ‘Initialised’.

Feature 2: Opening of the lock

Description: Opening the lock allows securely open and close the lock mechanism. The following steps only show the basic setup without additional lock features.

How to Use:

1. Admin user sets up ‘Access’ work order for the Operative User in the Gunnebo iQ.
2. Open the Gunnebo iQ for Locks app.
3. Log in as Operative User.
4. Navigate to active work orders.
5. Find Access work order in the app.

6. Click the ‘Arrow’ button to navigate to the details of work order.

7. The ‘Unlock’ button is shown.
8. App will search for device, stating “Searching”.
9. State of lock ‘Secured’ is shown in the app.
10. Click the ‘Unlock’ button.
11. The lock is unlocked physically.
12. State to the lock ‘Open’ is shown in the app.

13. The button ‘Unlock’ is disabled for 4 seconds.
14. After 4 seconds the lock is automatically locked.
15. State of lock ‘Secured’ is shown in the app.

Feature 3: OTA Update

Description: OTA Update ensure that the lock is running the most recent firmware version. Regular updates are recommended for security and performance. The update is performed via BLE, so no additional connectors are needed.

How to Use:

1. Admin user creates ‘Firmware Update’ work order in the Gunnebo iQ portal.
2. Device is initialised in the system.
3. Open the Gunnebo iQ for Locks app.
4. Log in as the Operative User.
5. Click the ‘Arrow’ to navigate to the Firmware Update work order.

6. Click the ‘Update’ button.

7. OTA update is started.

8. Wait up a couple of minutes, when the process is finished.

9. Check that firmware version is the latest one.

Feature 4: Opening the lock with a passcode

Description: Opening the device with passcode allows to securely unlock the lock with configured passcode. The passcode is tied to the Operative User account, and not to the IoT device. The same passcode is used for all app-based passcodes for all locks that have the functionality enabled. The user needs to set up a passcode in the app. After the passcode has been created, it takes 30 minutes to become active.

How to get a passcode:

1. Open the Gunnebo iQ for Locks app.
2. Login as Operative User.
3. Navigate to ‘My account’
4. Click the ‘Set passcode’ button.

5. Click the ‘Set passcode’ button.

6. Type in a 6-8 digits passcode to the ‘New passcode’ field.

7. Type in the same passcode in the ‘Confirm passcode’ field
8. Click the ‘Create passcode’ button.
9. The passcode has been set. Activation time is shown on the screen.

How to re-new a passcode:

1. Open the Gunnebo iQ for Locks app.
2. Login as Operative User.
3. Navigate to ‘My account’.
4. Click the ‘Re-new passcode’ button.

5. Type in a 6-8 digits passcode to the ‘New passcode’ field.
6. Type in the same passcode in the ‘Confirm passcode’ field.
7. Click the ‘Create passcode’ button.
8. The passcode has been set. Activation time is shown on the screen.

How to Use:

1. IoT device is initialised in the system.
2. Admin user configures IoT devices with passcode feature in the Gunnebo iQ portal.
3. Open the Gunnebo iQ for Locks app.
4. Login as Operative User.
5. Navigate to the Access work order.
6. Click the ‘Unlock’ button.

7. Enter passcode in the app.

8. Enter Passcode the lock is unlocked successfully.

Feature 5: Duress Alert

Description: The Duress Alert feature allows for a notification alert to be sent during high-risk situations. This feature can be used to trigger the duress alarm through a predefined gesture in the mobile app.

Trigger duress with long-press gesture.

How to Use:

1. IoT device is initialised in the system.
2. Admin user configures IoT devices with duress feature in the Gunnebo iQ portal.
3. Open the Gunnebo iQ for Locks app.
4. Log in as an Operative User.
5. Click the ‘Arrow’ to navigate to Access work order.
6. Click the ‘Unlock’ button and hold for 2 seconds.
7. The duress alarm is triggered.
8. The duress recipient receives a phone call, email and SMS with an automated message that the Operative User is under duress.
9. Admin user should resolve the event in the Gunnebo iQ portal.

Note: The Operative User can activate duress alarm not less than every 2 minutes.

Note: Duress alert is not visible for the Operative User in the mobile app.

Trigger duress with passcode.

How to Use:

1. IoT device is initialised in the system.
2. Admin user configures IoT devices with duress and passcode features in the Gunnebo iQ portal.
3. Open the Gunnebo iQ for Locks app.
4. Log in as an Operative User.
5. Navigate to the work orders.
6. Click the arrow to navigate to Access work order.
7. Click button the ‘Unlock’.
8. Enter your passcode but exchange the last digit to +/-1. E.g., if your last digit is 9, exchange it to 0 or 8.
9. The lock is unlocked.
10. Duress alert is triggered.
11. Admin resolves duress alert event in the Gunnebo iQ portal.

Feature 6: Panic Button

Description: Panic button allows a notification to be sent via the portal to the Admin or Owner users in Gunnebo iQ portal, that Operative User is in danger, but in silent mode.

How to Use:

1. Open the Gunnebo iQ for Locks app.
2. Login as Operative User.
3. Navigate in menu to the ‘My account’ page.
4. Click the ‘Panic’ button and hold for 5 seconds.
5. Silent alarm is highlighted.

6. Admin user resolves silent alarm for this Operative User in Gunnebo iQ portal.

Troubleshooting

Common Issues

• Issue 1: When the device is disconnected from the power supply, the time is reset, and the device may need to be deleted from the portal by the Owner or Admin user. Then the device will need to be initialised again.
• Issue 2: Reload page if duress alert notification is not shown on the Dashboard in the Gunnebo iQ portal.
• Issue 3: Reopen the Gunnebo iQ for Locks app if the spinner is loading on ‘Work orders’ page after login.
• Issue 4: Reboot the mobile device or reopen the mobile app if OTA update failed after confirming starting the process.